Collaboom Agency Ltd ("Collaboom", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website at collaboom.agency and our creator partnership platform.
Please read this policy carefully. By using our services, you agree to the practices described here.
1. Who We Are
Collaboom Agency Ltd is a brand partnership platform registered in England and Wales. Our registered address is 20 Fenchurch Street, London, EC3M 3BY, United Kingdom.
For privacy-related queries, contact our Data Protection Officer at: privacy@collaboom.agency
2. Information We Collect
Information you provide directly:
- Account registration details (name, email address, password)
- YouTube channel URL and publicly visible channel statistics
- Payment information (bank details, PayPal address, cryptocurrency wallet address)
- Identity verification documents (when required for high-value payouts)
- Tax information (VAT number, tax ID where applicable)
- Communications you send us via email, dashboard, or WhatsApp
- Information submitted in applications, forms, and surveys
Information collected automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time on page, clicks, and navigation patterns
- Referral URLs and traffic sources
- Cookie identifiers and similar tracking technologies
- Campaign performance data (views, clicks, conversions generated by your content)
Information from third parties:
- YouTube Data API: subscriber count, view counts, audience demographics (read-only access)
- Payment processors: transaction confirmation data
- Identity verification partners: verification status (not raw documents)
3. How We Use Your Information
We use your personal data for the following purposes:
- Providing the service: Creating and managing your creator account, matching you with brand campaigns, and processing payments
- Communications: Sending campaign offers, payment confirmations, platform updates, and support responses
- Compliance: Meeting legal obligations including AML/KYC checks, tax reporting, and advertising disclosure requirements
- Analytics & improvement: Understanding how creators use our platform to improve features and user experience
- Marketing: With your consent, sending promotional communications about new brand opportunities
- Security: Detecting and preventing fraud, abuse, and unauthorized access
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data under the following legal bases:
- Contract performance: Processing necessary to deliver our creator services
- Legal obligation: Compliance with financial regulations and tax laws
- Legitimate interests: Fraud prevention, platform security, and service improvement
- Consent: Marketing communications and optional analytics cookies
5. Data Sharing and Disclosure
We share your information only in these circumstances:
- Brand partners: When you accept a campaign, we share your channel URL, audience statistics, and contact details with the relevant brand. We require brands to use this data solely for campaign management.
- Service providers: Payment processors, cloud hosting providers, analytics tools, and email services that process data on our behalf under strict data processing agreements.
- Legal requirements: When required by law, court order, or regulatory authority.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before this occurs.
We never sell your personal data to third parties.
6. International Data Transfers
Some of our service providers are located outside the UK/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and UK International Data Transfer Agreements (IDTAs).
7. Data Retention
We retain your personal data for as long as your account is active. After account deletion:
- Financial records are retained for 7 years (legal requirement)
- Campaign data is retained for 3 years for dispute resolution
- Marketing data is deleted within 30 days of unsubscribe
- Log files are retained for 12 months
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you
- Rectification: Correct any inaccurate personal data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Limit how we process your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent for consent-based processing at any time
To exercise your rights, email privacy@collaboom.agency. We will respond within 30 days.
9. Cookies
We use cookies and similar technologies. Please see our Cookie Policy for full details. You can manage your cookie preferences through our cookie consent banner.
10. Security
We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for sensitive data at rest, two-factor authentication options, regular security audits, and access controls limiting employee data access to what is necessary for their role.
11. Children's Privacy
Collaboom is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email and a notice on our platform at least 30 days before changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or to exercise your rights: